{"page":{"id":"01JAAV6QR99VX06ZG901RCKBZF","name":"Knock","url":"https://status.knock.app/","updated_at":"2026-10-02T21:05:12Z"},"incidents":[{"id":"01M3VWRVBCDXQ78JMT7P2CCR38","name":"Warehouse message synchronization delayed","status":"resolved","created_at":"2026-10-01T14:09:24Z","updated_at":"2026-10-02T21:05:12Z","resolved_at":"2026-10-02T21:05:12Z","impact":"major","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01M3Z6YXJ0D0RDN96KMJHAAYXH","body":"We're back to normal sync schedules for our data warehouse connector.","created_at":"2026-10-02T21:05:12Z","display_at":"2026-10-02T21:05:12Z","incident_id":"01M3VWRVBCDXQ78JMT7P2CCR38","status":"resolved","updated_at":"2026-10-02T21:05:12Z"},{"id":"01M3XD7WASB220TAQFVM4FF7CD","body":"We have successfully rebuilt the tables for export and are running syncs now. We are continuing to monitor and will be working on some remediation and further stabilization in the coming days.","created_at":"2026-10-02T04:16:29Z","display_at":"2026-10-02T04:16:29Z","incident_id":"01M3VWRVBCDXQ78JMT7P2CCR38","status":"monitoring","updated_at":"2026-10-02T04:16:29Z"},{"id":"01M3X8P6RFQ47Z593BCY0EKPY5","body":"We're actively working on getting the most up-to-date message data for export. The job is taking an extended time to run. We are going to re-run syncs as soon as this job has completed.","created_at":"2026-10-02T02:56:55Z","display_at":"2026-10-02T02:56:55Z","incident_id":"01M3VWRVBCDXQ78JMT7P2CCR38","status":"identified","updated_at":"2026-10-02T02:56:55Z"},{"id":"01M3W3FR5JTDP141W3T5DJ3ZJ2","body":"We're actively re-syncing current message data into the data warehouse and expect this to complete in the next 3 hours. At that time, we will issue a new sync to all downstream destinations with up to date data.","created_at":"2026-10-01T16:06:46Z","display_at":"2026-10-01T16:06:46Z","incident_id":"01M3VWRVBCDXQ78JMT7P2CCR38","status":"identified","updated_at":"2026-10-01T16:06:46Z"},{"id":"01M3VWRVBCF9T1842X5RP468TE","body":"Message synchronization into customer data warehouses is delayed. We are working on resolving the delay. Other data synchronization is not affected.","created_at":"2026-10-01T14:09:24Z","display_at":"2026-10-01T14:09:24Z","incident_id":"01M3VWRVBCDXQ78JMT7P2CCR38","status":"identified","updated_at":"2026-10-01T14:09:24Z"}]},{"id":"01M32K8NNJK375CEA9N0SKE816","name":"Knock dashboard login magic links are unavailable","status":"resolved","created_at":"2026-09-21T18:22:16Z","updated_at":"2026-09-21T19:24:55Z","resolved_at":"2026-09-21T19:24:55Z","impact":"major","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01M32PVCJ40DDTTP89DTHVF7NG","body":"This incident is resolved, and magic link login is fully functional.\n\nMalicious activity caused our email provider to flag the Knock dashboard's transactional emails, disrupting magic link deliverability. We've blocked the activity and restored email delivery.\n\nOnly Knock's emails from hello@notify.knock.app were impacted. Customer email channels were unaffected.","created_at":"2026-09-21T19:24:55Z","display_at":"2026-09-21T19:24:55Z","incident_id":"01M32K8NNJK375CEA9N0SKE816","status":"resolved","updated_at":"2026-09-21T19:24:55Z"},{"id":"01M32MBXRJ5WD9N1CARVFC8TZS","body":"A fix has been implemented, and we're currently monitoring the service. ","created_at":"2026-09-21T18:41:31Z","display_at":"2026-09-21T18:41:31Z","incident_id":"01M32K8NNJK375CEA9N0SKE816","status":"monitoring","updated_at":"2026-09-21T18:41:31Z"},{"id":"01M32K8NNJF52HCYJS96XK8GVQ","body":"We're currently investigating an issue with dashboard login via magic link. Sign-in via google and passkey are not impacted. Message sending via API is not affected.","created_at":"2026-09-21T18:22:16Z","display_at":"2026-09-21T18:22:16Z","incident_id":"01M32K8NNJK375CEA9N0SKE816","status":"investigating","updated_at":"2026-09-21T18:22:16Z"}]},{"id":"01M1CB68EN90G015BHGV0XDHVQ","name":"Workflow processing and message delivery errors","status":"resolved","created_at":"2026-08-31T16:42:09Z","updated_at":"2026-08-31T18:26:58Z","resolved_at":"2026-08-31T18:26:58Z","impact":"major","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01M1CH65ADN92MJZWWA3WDQ8AX","body":"This incident has now been resolved and the service is now fully operational.","created_at":"2026-08-31T18:26:58Z","display_at":"2026-08-31T18:26:58Z","incident_id":"01M1CB68EN90G015BHGV0XDHVQ","status":"resolved","updated_at":"2026-08-31T18:26:58Z"},{"id":"01M1CE8QGP3P5YTC0SWRRP4P69","body":"A fix has been implemented, and we're currently monitoring the service. ","created_at":"2026-08-31T17:35:56Z","display_at":"2026-08-31T17:35:56Z","incident_id":"01M1CB68EN90G015BHGV0XDHVQ","status":"monitoring","updated_at":"2026-08-31T17:35:56Z"},{"id":"01M1CC5BWHB0SX58JMNN6NY6VE","body":"A fix has been implemented, and we're currently monitoring the service. Earlier failing workflows are being retried.","created_at":"2026-08-31T16:59:09Z","display_at":"2026-08-31T16:59:09Z","incident_id":"01M1CB68EN90G015BHGV0XDHVQ","status":"monitoring","updated_at":"2026-08-31T16:59:09Z"},{"id":"01M1CB68ENZYDZXATS719RNP89","body":"Some customers may seen errors in workflow run processing. We've identified the issue and are rolling out a fix.","created_at":"2026-08-31T16:42:09Z","display_at":"2026-08-31T16:42:09Z","incident_id":"01M1CB68EN90G015BHGV0XDHVQ","status":"identified","updated_at":"2026-08-31T16:42:09Z"}]},{"id":"01KYT3GFCSB8GPP83ZMXVN1SG0","name":"Lag on data warehouse exports","status":"resolved","created_at":"2026-07-30T18:10:12Z","updated_at":"2026-07-31T16:49:14Z","resolved_at":"2026-07-31T16:49:14Z","impact":"minor","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01KYWH8XX0ESA6XBMPY096H6PF","body":"This incident has now been resolved and the service is now fully operational.","created_at":"2026-07-31T16:49:14Z","display_at":"2026-07-31T16:49:14Z","incident_id":"01KYT3GFCSB8GPP83ZMXVN1SG0","status":"resolved","updated_at":"2026-07-31T16:49:14Z"},{"id":"01KYT3GFCSYP1BT5KWRDBESHD5","body":"We're currently investigating a delay with our data warehouse exports. We will post an update soon.","created_at":"2026-07-30T18:10:12Z","display_at":"2026-07-30T18:10:12Z","incident_id":"01KYT3GFCSB8GPP83ZMXVN1SG0","status":"investigating","updated_at":"2026-07-30T18:10:12Z"}]},{"id":"01KXRSAWSXXZ0VYFS08E0VQWXF","name":"Workflow run log delays","status":"resolved","created_at":"2026-07-17T19:37:27Z","updated_at":"2026-07-17T19:57:32Z","resolved_at":"2026-07-17T19:57:32Z","impact":"minor","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01KXRTFNBK5RSQHMT81NKY7MKJ","body":"This incident has now been resolved and the service is now fully operational.","created_at":"2026-07-17T19:57:32Z","display_at":"2026-07-17T19:57:32Z","incident_id":"01KXRSAWSXXZ0VYFS08E0VQWXF","status":"resolved","updated_at":"2026-07-17T19:57:32Z"},{"id":"01KXRSAWSXW1MKCM9CC7K50W39","body":"We are investigating delays of availability of workflow run logs in the Dashboard and V1 API. Currently we're seeing delays of up to 18 minutes for some run logs.","created_at":"2026-07-17T19:37:27Z","display_at":"2026-07-17T19:37:27Z","incident_id":"01KXRSAWSXXZ0VYFS08E0VQWXF","status":"investigating","updated_at":"2026-07-17T19:37:27Z"}]},{"id":"01KXNRXS6G044CYADEZ5HHGM13","name":"Workflow processing and message delivery errors","status":"resolved","created_at":"2026-07-16T15:32:34Z","updated_at":"2026-07-16T15:45:01Z","resolved_at":"2026-07-16T15:45:01Z","impact":"major","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01KXNSMJP1R2YTAFND72TEAAGN","body":"This incident has now been resolved and the service is now fully operational.","created_at":"2026-07-16T15:45:01Z","display_at":"2026-07-16T15:45:01Z","incident_id":"01KXNRXS6G044CYADEZ5HHGM13","status":"resolved","updated_at":"2026-07-16T15:45:01Z"},{"id":"01KXNSCJ0GQE2A89KDT7EYRE4N","body":"Workflow processing and message delivery is operational again. We are continuing to monitor closely.","created_at":"2026-07-16T15:40:38Z","display_at":"2026-07-16T15:40:38Z","incident_id":"01KXNRXS6G044CYADEZ5HHGM13","status":"monitoring","updated_at":"2026-07-16T15:40:38Z"},{"id":"01KXNS3YH77TNBN0EBK0SAK7JJ","body":"We've shipped a fix and are beginning to see recovery. We are continuing to monitor closely.","created_at":"2026-07-16T15:35:56Z","display_at":"2026-07-16T15:35:56Z","incident_id":"01KXNRXS6G044CYADEZ5HHGM13","status":"identified","updated_at":"2026-07-16T15:35:56Z"},{"id":"01KXNRXS6GNKX69MP0BEQHQQ2Q","body":"We're currently investigating errors processing notification workflows and sending messages for some customers.","created_at":"2026-07-16T15:32:34Z","display_at":"2026-07-16T15:32:34Z","incident_id":"01KXNRXS6G044CYADEZ5HHGM13","status":"investigating","updated_at":"2026-07-16T15:32:34Z"}]},{"id":"01KX69NRXMZDKC8Q9K2EC254CE","name":"Workflow engine outage","status":"resolved","created_at":"2026-07-10T15:17:27Z","updated_at":"2026-07-13T18:09:56Z","resolved_at":"2026-07-10T15:40:44Z","impact":"critical","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01KX6B0DCHT91MABG0Q1KFSPSG","body":"This incident has now been resolved and the service is now fully operational. We're replaying any jobs that may have failed during the window. All our processing queues are fully caught up.\n\nWe will share a full post mortem as soon as possible.","created_at":"2026-07-10T15:40:44Z","display_at":"2026-07-10T15:40:44Z","incident_id":"01KX69NRXMZDKC8Q9K2EC254CE","status":"resolved","updated_at":"2026-07-10T15:40:44Z"},{"id":"01KX6AJSMJEXB6WW66XENCQESG","body":"A fix has been implemented, and we're currently monitoring the service. All our services seem to be recovering.\n\nWe're in the process of replaying any failed work that happened during the window. We expect there was no loss of workflows during this incident, but some work may have been delayed.\n","created_at":"2026-07-10T15:33:18Z","display_at":"2026-07-10T15:33:18Z","incident_id":"01KX69NRXMZDKC8Q9K2EC254CE","status":"monitoring","updated_at":"2026-07-10T15:38:22Z"},{"id":"01KX6AAAMT2Z67PDWEAG6G247H","body":"We've identified the issue with the service and are actively working on a fix.\n\nWe're seeing workflows and message deliveries process again at the usual rate.","created_at":"2026-07-10T15:28:40Z","display_at":"2026-07-10T15:28:40Z","incident_id":"01KX69NRXMZDKC8Q9K2EC254CE","status":"identified","updated_at":"2026-07-10T15:35:02Z"},{"id":"01KX69NRXMT2B1RQ2GKGVF8AN9","body":"We're currently investigating an issue with our service. We'll have an update soon.","created_at":"2026-07-10T15:17:27Z","display_at":"2026-07-10T15:17:27Z","incident_id":"01KX69NRXMZDKC8Q9K2EC254CE","status":"investigating","updated_at":"2026-07-10T15:17:27Z"}]},{"id":"01KWFTS6GYC2V69EEH5ADWY28Y","name":"July message data delayed","status":"resolved","created_at":"2026-07-01T21:53:53Z","updated_at":"2026-07-03T00:12:07Z","resolved_at":"2026-07-03T00:12:07Z","impact":"major","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01KWJN3188BH0BFSX2F1B5ST5Q","body":"This incident has now been resolved and the service is now fully operational.","created_at":"2026-07-03T00:12:07Z","display_at":"2026-07-03T00:12:07Z","incident_id":"01KWFTS6GYC2V69EEH5ADWY28Y","status":"resolved","updated_at":"2026-07-03T00:12:07Z"},{"id":"01KWFTS6GYQJKY6QQW0VVJRVGX","body":"Message data synchronization into downstream customer data warehouse destinations is delayed for messages created after 8 PM ET on June 30, 2026. We have implemented a fix. We expect the issue to be fully resolved following the nightly synchronization job scheduled on July 2nd, 2026.","created_at":"2026-07-01T21:53:53Z","display_at":"2026-07-01T21:53:53Z","incident_id":"01KWFTS6GYC2V69EEH5ADWY28Y","status":"monitoring","updated_at":"2026-07-01T21:53:53Z"}]},{"id":"01KVWYX8ECQXQMTRNAF38P4X4B","name":"Workflow run event log delays","status":"resolved","created_at":"2026-06-24T14:00:26Z","updated_at":"2026-06-26T06:35:15Z","resolved_at":"2026-06-24T17:50:24Z","impact":"minor","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01KW1A7HSFN4KWMKRCHNJYBC1M","body":"This incident has now been resolved and the service is now fully operational.","created_at":"2026-06-26T06:35:15Z","display_at":"2026-06-26T06:35:15Z","incident_id":"01KVWYX8ECQXQMTRNAF38P4X4B","status":"resolved","updated_at":"2026-06-26T06:35:15Z"},{"id":"01KVZPEG8PWF20C0JR3DD25DNS","body":"We're currently investigating an issue with some workflow logs being delayed.","created_at":"2026-06-25T15:30:17Z","display_at":"2026-06-25T15:30:17Z","incident_id":"01KVWYX8ECQXQMTRNAF38P4X4B","status":"investigating","updated_at":"2026-06-25T15:30:17Z"},{"id":"01KVXC2BN2QSSZSMWEBVN5GRNF","body":"We've completely recovered any lag on workflow logs and we are back to normal.","created_at":"2026-06-24T17:50:24Z","display_at":"2026-06-24T17:50:24Z","incident_id":"01KVWYX8ECQXQMTRNAF38P4X4B","status":"resolved","updated_at":"2026-06-24T17:50:24Z"},{"id":"01KVXAQ1KJZ25RM8CT1FX3AJCR","body":"We're still investigating delays affecting workflow run event logs.","created_at":"2026-06-24T17:26:45Z","display_at":"2026-06-24T17:26:45Z","incident_id":"01KVWYX8ECQXQMTRNAF38P4X4B","status":"investigating","updated_at":"2026-06-24T17:26:45Z"},{"id":"01KVX75N3ZWDCDA52JG4J1WHJD","body":"We're still investigating delays affecting workflow run event logs.","created_at":"2026-06-24T16:24:50Z","display_at":"2026-06-24T16:24:50Z","incident_id":"01KVWYX8ECQXQMTRNAF38P4X4B","status":"investigating","updated_at":"2026-06-24T16:24:50Z"},{"id":"01KVX3B70A6RA1V0C80WGEDDBS","body":"We're still investigating delays affecting workflow run event logs.","created_at":"2026-06-24T15:17:57Z","display_at":"2026-06-24T15:17:57Z","incident_id":"01KVWYX8ECQXQMTRNAF38P4X4B","status":"investigating","updated_at":"2026-06-24T15:17:57Z"},{"id":"01KVWYX8EC57SB2DXGAZTXD51W","body":"We are investigating delays processing workflow run event logs.","created_at":"2026-06-24T14:00:26Z","display_at":"2026-06-24T14:00:26Z","incident_id":"01KVWYX8ECQXQMTRNAF38P4X4B","status":"investigating","updated_at":"2026-06-24T14:00:26Z"}]},{"id":"01KV8S5EHNGQZ1XSVDH2XF0744","name":"Elevated errors connecting to the Knock V1 Websocket API","status":"resolved","created_at":"2026-06-16T17:55:14Z","updated_at":"2026-06-16T18:44:21Z","resolved_at":"2026-06-16T18:44:21Z","impact":"minor","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01KV8VZCKRNVMHSNQVYW3GXQG3","body":"This incident has been resolved.","created_at":"2026-06-16T18:44:21Z","display_at":"2026-06-16T18:44:21Z","incident_id":"01KV8S5EHNGQZ1XSVDH2XF0744","status":"resolved","updated_at":"2026-06-16T18:44:21Z"},{"id":"01KV8TYY8RVE20FERSEG1A3DQV","body":"We have shipped a fix and are seeing resolution in websocket connections. We are continuing to monitor closely.","created_at":"2026-06-16T18:26:38Z","display_at":"2026-06-16T18:26:38Z","incident_id":"01KV8S5EHNGQZ1XSVDH2XF0744","status":"monitoring","updated_at":"2026-06-16T18:26:38Z"},{"id":"01KV8S5EHN3SXVKCB7RAQ8CEB2","body":"We're currently investigating elevated error rates connecting to the V1 Websocket API. Realtime behavior for in-app feed and guides is degraded as a result.","created_at":"2026-06-16T17:55:14Z","display_at":"2026-06-16T17:55:14Z","incident_id":"01KV8S5EHNGQZ1XSVDH2XF0744","status":"investigating","updated_at":"2026-06-16T17:55:14Z"}]},{"id":"01KV8A7BEHQNYS1ZSC9MMRVM99","name":"Workflow run log delays","status":"resolved","created_at":"2026-06-16T13:34:08Z","updated_at":"2026-06-16T13:38:25Z","resolved_at":"2026-06-16T13:38:25Z","impact":"minor","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01KV8AF6RRRPKP7CCN8HPZWKVF","body":"This incident has been resolved.","created_at":"2026-06-16T13:38:25Z","display_at":"2026-06-16T13:38:25Z","incident_id":"01KV8A7BEHQNYS1ZSC9MMRVM99","status":"resolved","updated_at":"2026-06-16T13:38:25Z"},{"id":"01KV8ABVJ69TKET99EHRGA2AQK","body":"We are seeing recovery in workflow run log and webhook delivery delays and are continuing to monitor.","created_at":"2026-06-16T13:36:35Z","display_at":"2026-06-16T13:36:35Z","incident_id":"01KV8A7BEHQNYS1ZSC9MMRVM99","status":"monitoring","updated_at":"2026-06-16T13:36:35Z"},{"id":"01KV8A7BEHVB5GRA4MZHZEHZ6R","body":"We are investigating delays in ingesting workflow run logs and triggering outbound webhooks from workflow run events.","created_at":"2026-06-16T13:34:08Z","display_at":"2026-06-16T13:34:08Z","incident_id":"01KV8A7BEHQNYS1ZSC9MMRVM99","status":"investigating","updated_at":"2026-06-16T13:34:08Z"}]},{"id":"01KV5VAZ6FZJ0NBTQGB38HV61N","name":"Delayed processing of workflow logs","status":"resolved","created_at":"2026-06-15T14:35:29Z","updated_at":"2026-06-15T16:31:29Z","resolved_at":"2026-06-15T16:31:29Z","impact":"minor","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01KV61ZC3ZFVNST40DA7JQFEGF","body":"We did not experience any further issues after we put the fix in place.","created_at":"2026-06-15T16:31:29Z","display_at":"2026-06-15T16:31:29Z","incident_id":"01KV5VAZ6FZJ0NBTQGB38HV61N","status":"resolved","updated_at":"2026-06-15T16:31:29Z"},{"id":"01KV5VAZ6FED3HZZ4VY05CJY9H","body":"We intermittently experienced delayed workflow logs between ~09:00 AM UTC and ~01:45 PM UTC today (2026/06/15). This was caused by some internal changes in how we fan out workflow logs, which caused consumers to get temporarily backlogged. The peak delay we experienced before processing workflow logs was around 15 minutes, but we intermittently saw delays of up to 5-6 minutes.\n\nThis affected\n\n\n1. Logs showing up in the dashboard.\n\n2. Workflow batch mappings.\n\n\nWe saw complete resolution at 01:43 PM UTC. Logs are being processed within our usual window (within up to ~5s) again.","created_at":"2026-06-15T14:35:29Z","display_at":"2026-06-15T14:35:29Z","incident_id":"01KV5VAZ6FZJ0NBTQGB38HV61N","status":"monitoring","updated_at":"2026-06-15T14:35:29Z"}]},{"id":"01KT96XZA4DGHH4HPKP36E0T7B","name":"Elevated response times loading some log data","status":"resolved","created_at":"2026-06-04T11:40:07Z","updated_at":"2026-06-04T12:11:54Z","resolved_at":"2026-06-04T12:11:54Z","impact":"minor","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01KT98R5P43Y7AD5PZD37BC6YE","body":"This incident has been resolved.","created_at":"2026-06-04T12:11:54Z","display_at":"2026-06-04T12:11:54Z","incident_id":"01KT96XZA4DGHH4HPKP36E0T7B","status":"resolved","updated_at":"2026-06-04T12:11:54Z"},{"id":"01KT98G2MNGED4QG7HX1D69KSK","body":"We have shipped a fix and we are seeing recovery of log data load times. We are continuing to monitor closely before resolving.","created_at":"2026-06-04T12:07:29Z","display_at":"2026-06-04T12:07:29Z","incident_id":"01KT96XZA4DGHH4HPKP36E0T7B","status":"monitoring","updated_at":"2026-06-04T12:07:29Z"},{"id":"01KT96XZA44YB2FZ4CQB2ZQ73N","body":"We're seeing elevated response times loading some log data. This is leading to slower page loads in the Dashboard and slower responses from some V1 API endpoints.","created_at":"2026-06-04T11:40:07Z","display_at":"2026-06-04T11:40:07Z","incident_id":"01KT96XZA4DGHH4HPKP36E0T7B","status":"investigating","updated_at":"2026-06-04T11:40:07Z"}]},{"id":"01KQJ96TMZX3MPD9Y2A7QSQ54Z","name":"We're investigating an issue with our Agent in the dashboard","status":"resolved","created_at":"2026-05-01T17:25:59Z","updated_at":"2026-05-01T18:26:24Z","resolved_at":"2026-05-01T18:26:24Z","impact":"major","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01KQJCNENEGZ35QHPWG8N9X18E","body":"This incident has now been resolved and the service is now fully operational.","created_at":"2026-05-01T18:26:24Z","display_at":"2026-05-01T18:26:24Z","incident_id":"01KQJ96TMZX3MPD9Y2A7QSQ54Z","status":"resolved","updated_at":"2026-05-01T18:26:24Z"},{"id":"01KQJ9FQ3Z24FTZ6GAPCVMYNQQ","body":"A fix has been implemented, and we're currently monitoring the service. ","created_at":"2026-05-01T17:30:50Z","display_at":"2026-05-01T17:30:50Z","incident_id":"01KQJ96TMZX3MPD9Y2A7QSQ54Z","status":"monitoring","updated_at":"2026-05-01T17:30:50Z"},{"id":"01KQJ96TMZ551MSVRB5RYGR7SR","body":"We're currently investigating an issue with our service. We'll have an update soon.","created_at":"2026-05-01T17:25:59Z","display_at":"2026-05-01T17:25:59Z","incident_id":"01KQJ96TMZX3MPD9Y2A7QSQ54Z","status":"investigating","updated_at":"2026-05-01T17:25:59Z"}]},{"id":"01KQHGS4KNPCB1KB282CTB7D69","name":"Slow workflow processing and message delivery","status":"resolved","created_at":"2026-05-01T10:19:05Z","updated_at":"2026-05-05T15:01:55Z","resolved_at":"2026-05-01T13:18:17Z","impact":"minor","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01KQHV18PJDZMRFB20ZP6WEBN0","body":"All behavior remains normal, we are considering this incident resolved.","created_at":"2026-05-01T13:18:17Z","display_at":"2026-05-01T13:18:17Z","incident_id":"01KQHGS4KNPCB1KB282CTB7D69","status":"resolved","updated_at":"2026-05-01T13:18:17Z"},{"id":"01KQHSX69JY29BRT92NK2HD17R","body":"We are seeing a recovery in all workflow and broadcast processing delays. We are monitoring closely.","created_at":"2026-05-01T12:58:35Z","display_at":"2026-05-01T12:58:35Z","incident_id":"01KQHGS4KNPCB1KB282CTB7D69","status":"identified","updated_at":"2026-05-01T12:58:35Z"},{"id":"01KQHPW9NFRB2JCY72D9HQ85TC","body":"We've taken steps to shuffle around work in our system which has meant that we're processing new work for all customers again. We still have some queued workflow executions that we're working through and expect to be fully caught up in the next 40 minutes.","created_at":"2026-05-01T12:05:40Z","display_at":"2026-05-01T12:05:40Z","incident_id":"01KQHGS4KNPCB1KB282CTB7D69","status":"identified","updated_at":"2026-05-01T12:05:40Z"},{"id":"01KQHMCRD0WAKNAG408B14X9M5","body":"One of our workflow queues is currently still backlogged, but we're seeing good resolution across other areas of our service and we have effectively cordoned off the source of the issue. We're burning through remaining work and are exploring ways to shed the load further to get back to stability.","created_at":"2026-05-01T11:22:13Z","display_at":"2026-05-01T11:22:13Z","incident_id":"01KQHGS4KNPCB1KB282CTB7D69","status":"identified","updated_at":"2026-05-01T11:22:13Z"},{"id":"01KQHJYFM4G2HDP7RGTZ38KCDF","body":"We're seeing some recovery on our services but are dealing with delays in some workflow and broadcast processing still. Our logging service is also currently delayed, so may not reflect the latest as we catch up and work through a huge influx of work.","created_at":"2026-05-01T10:56:57Z","display_at":"2026-05-01T10:56:57Z","incident_id":"01KQHGS4KNPCB1KB282CTB7D69","status":"investigating","updated_at":"2026-05-01T10:56:57Z"},{"id":"01KQHHKZSF1TT98YV985F6K7BK","body":"We're seeing an extremely high amount of load on our services which is causing workflow and broadcast delays. We're working to relieve the pressure immediately.","created_at":"2026-05-01T10:33:45Z","display_at":"2026-05-01T10:33:45Z","incident_id":"01KQHGS4KNPCB1KB282CTB7D69","status":"investigating","updated_at":"2026-05-01T10:33:45Z"},{"id":"01KQHGS4KNR4PC98M797Q9F41F","body":"We're currently investigating an issue related to slow notification processing and message delivery. Some workflows will be delayed","created_at":"2026-05-01T10:19:05Z","display_at":"2026-05-01T10:19:05Z","incident_id":"01KQHGS4KNPCB1KB282CTB7D69","status":"investigating","updated_at":"2026-05-01T10:19:05Z"}]},{"id":"01KP68KWPGS5AMMZKFHYWHX727","name":"Errors with tracked link resolution","status":"resolved","created_at":"2026-04-14T15:09:04Z","updated_at":"2026-04-14T15:19:42Z","resolved_at":"2026-04-14T15:19:42Z","impact":"critical","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01KP697CAQT2VJ9JXJS0G5NS5Y","body":"This incident has now been resolved and the service is now fully operational.","created_at":"2026-04-14T15:19:42Z","display_at":"2026-04-14T15:19:42Z","incident_id":"01KP68KWPGS5AMMZKFHYWHX727","status":"resolved","updated_at":"2026-04-14T15:19:42Z"},{"id":"01KP68XDYB8W3MK2M4GE902XS1","body":"We've shipped a fix and are seeing resolution in tracked link resolution. We are monitoring closely.","created_at":"2026-04-14T15:14:16Z","display_at":"2026-04-14T15:14:16Z","incident_id":"01KP68KWPGS5AMMZKFHYWHX727","status":"monitoring","updated_at":"2026-04-14T15:14:16Z"},{"id":"01KP68KWPGNVGY07K0M50XT19V","body":"We are investigating errors resolving and redirecting tracked links.","created_at":"2026-04-14T15:09:04Z","display_at":"2026-04-14T15:09:04Z","incident_id":"01KP68KWPGS5AMMZKFHYWHX727","status":"investigating","updated_at":"2026-04-14T15:09:04Z"}]},{"id":"01KN2010K8K2D33JKKRESDYCWV","name":"Degraded logging state and delayed API logs","status":"resolved","created_at":"2026-03-31T13:06:17Z","updated_at":"2026-03-31T14:18:22Z","resolved_at":"2026-03-31T14:18:22Z","impact":"minor","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01KN24502NAY3Y2PNB465TF1H3","body":"This incident has now been resolved and the service is now fully operational.","created_at":"2026-03-31T14:18:22Z","display_at":"2026-03-31T14:18:22Z","incident_id":"01KN2010K8K2D33JKKRESDYCWV","status":"resolved","updated_at":"2026-03-31T14:18:22Z"},{"id":"01KN22HX7TSDV6ANKEZXWW7NSM","body":"We are seeing full recovery of API log delays. We are continuing to monitor before closing out this incident","created_at":"2026-03-31T13:50:28Z","display_at":"2026-03-31T13:50:28Z","incident_id":"01KN2010K8K2D33JKKRESDYCWV","status":"monitoring","updated_at":"2026-03-31T13:50:28Z"},{"id":"01KN21BY17ETFC124V5RSF35D9","body":"We’ve shipped a fix and we’re seeing initial signs of recovery. We are continuing to monitor closely.","created_at":"2026-03-31T13:29:43Z","display_at":"2026-03-31T13:29:43Z","incident_id":"01KN2010K8K2D33JKKRESDYCWV","status":"monitoring","updated_at":"2026-03-31T13:29:43Z"},{"id":"01KN2010K8GBWY3501PKRVY0YV","body":"We're currently investigating an issue with delayed ingestion of our API logs, putting pressure on our ingestion pipeline and resulting in some degraded state for browsing API logs as well.","created_at":"2026-03-31T13:06:17Z","display_at":"2026-03-31T13:06:17Z","incident_id":"01KN2010K8K2D33JKKRESDYCWV","status":"investigating","updated_at":"2026-03-31T13:06:17Z"}]},{"id":"01KMJSVQ2SWMD5JDNT0G8JY88Z","name":"Message event delays","status":"resolved","created_at":"2026-03-25T15:29:55Z","updated_at":"2026-03-25T16:36:32Z","resolved_at":"2026-03-25T16:36:32Z","impact":"minor","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01KMJXNP5V787GWFF2JBAHKXV8","body":"All message event lag has recovered. We are considering this incident resolved.","created_at":"2026-03-25T16:36:32Z","display_at":"2026-03-25T16:36:32Z","incident_id":"01KMJSVQ2SWMD5JDNT0G8JY88Z","status":"resolved","updated_at":"2026-03-25T16:36:32Z"},{"id":"01KMJWWD3WTRFSA61WWD387JDT","body":"Webhook delivery lag has resolved. We are still waiting for message event Dashboard availability lag to recover.","created_at":"2026-03-25T16:22:44Z","display_at":"2026-03-25T16:22:44Z","incident_id":"01KMJSVQ2SWMD5JDNT0G8JY88Z","status":"identified","updated_at":"2026-03-25T16:22:44Z"},{"id":"01KMJWST7Q9ZP0MAK6NHTNYVH7","body":"We've implemented a fix and are seeing message event lag begin to recover.","created_at":"2026-03-25T16:21:19Z","display_at":"2026-03-25T16:21:19Z","incident_id":"01KMJSVQ2SWMD5JDNT0G8JY88Z","status":"identified","updated_at":"2026-03-25T16:21:19Z"},{"id":"01KMJSVQ2S74R4C2QJ3VPE8N7N","body":"We are investigating delays in creating and processing message events. Some customers may experience delays seeing message events in the Knock Dashboard. Some customers may also experience delays in outbound webhook events triggered by message events.","created_at":"2026-03-25T15:29:55Z","display_at":"2026-03-25T15:29:55Z","incident_id":"01KMJSVQ2SWMD5JDNT0G8JY88Z","status":"investigating","updated_at":"2026-03-25T15:29:55Z"}]},{"id":"01KM4AK7463X1YRRKAF8G1MXTM","name":"Issues promoting workflows ","status":"resolved","created_at":"2026-03-20T00:33:46Z","updated_at":"2026-03-20T00:54:52Z","resolved_at":"2026-03-20T00:54:52Z","impact":"minor","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01KM4BSTX5MNAN50BTZXJ5H0JH","body":"The fix has been deployed and workflows are able to be promoted again. ","created_at":"2026-03-20T00:54:52Z","display_at":"2026-03-20T00:54:52Z","incident_id":"01KM4AK7463X1YRRKAF8G1MXTM","status":"resolved","updated_at":"2026-03-20T00:54:52Z"},{"id":"01KM4BC7BBB9Y3Y8JTMGA1H589","body":"We've identified the issue with workflow promotion and are deploying a fix for it now.","created_at":"2026-03-20T00:47:26Z","display_at":"2026-03-20T00:47:26Z","incident_id":"01KM4AK7463X1YRRKAF8G1MXTM","status":"identified","updated_at":"2026-03-20T00:47:26Z"},{"id":"01KM4AK746QGACCJZJRK7EW0HF","body":"We're currently investigating an issue with promoting workflows. We're working on a fix now. This does not impact notification delivery.","created_at":"2026-03-20T00:33:46Z","display_at":"2026-03-20T00:33:46Z","incident_id":"01KM4AK7463X1YRRKAF8G1MXTM","status":"investigating","updated_at":"2026-03-20T00:33:46Z"}]},{"id":"01KJTAE6Q8FFGM90T0QYXN8P0M","name":"We're seeing some delays in log processing","status":"resolved","created_at":"2026-03-03T17:02:56Z","updated_at":"2026-03-11T15:27:58Z","resolved_at":"2026-03-03T17:32:02Z","impact":"minor","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01KJTC3FNZEMVC819H09RT35MG","body":"This incident has now been resolved and the service is now fully operational.","created_at":"2026-03-03T17:32:02Z","display_at":"2026-03-03T17:32:02Z","incident_id":"01KJTAE6Q8FFGM90T0QYXN8P0M","status":"resolved","updated_at":"2026-03-03T17:32:02Z"},{"id":"01KJTBN7DJHAJT3D20B7RPSQGW","body":"A fix has been implemented, and we're currently monitoring the service. ","created_at":"2026-03-03T17:24:14Z","display_at":"2026-03-03T17:24:14Z","incident_id":"01KJTAE6Q8FFGM90T0QYXN8P0M","status":"monitoring","updated_at":"2026-03-03T17:24:14Z"},{"id":"01KJTBKDGA67AXBVT7GK9YNSB8","body":"We've identified the issue with the service and are actively working on a fix.","created_at":"2026-03-03T17:23:15Z","display_at":"2026-03-03T17:23:15Z","incident_id":"01KJTAE6Q8FFGM90T0QYXN8P0M","status":"identified","updated_at":"2026-03-03T17:23:15Z"},{"id":"01KJTAE6Q85CZF37ZS0SXDV4MA","body":"We're currently investigating an issue with log processing. There are no issues currently processing workflows and messages, but logs are affected.","created_at":"2026-03-03T17:02:56Z","display_at":"2026-03-03T17:02:56Z","incident_id":"01KJTAE6Q8FFGM90T0QYXN8P0M","status":"investigating","updated_at":"2026-03-03T17:02:56Z"}]},{"id":"01KHRP7VT40H6NKRCQ78J1F45Y","name":"Increased latency in the dashboard","status":"resolved","created_at":"2026-02-18T15:35:00Z","updated_at":"2026-03-11T15:27:58Z","resolved_at":"2026-02-18T16:54:31Z","impact":"minor","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01KHRTSEZ7TY7HDGT7K0KBX2ZX","body":"This incident has now been resolved and the service is now fully operational.","created_at":"2026-02-18T16:54:31Z","display_at":"2026-02-18T16:54:31Z","incident_id":"01KHRP7VT40H6NKRCQ78J1F45Y","status":"resolved","updated_at":"2026-02-18T16:54:31Z"},{"id":"01KHRR630D18S1K4F4G0CW4M0K","body":"A fix has been implemented, and we're currently monitoring the service. ","created_at":"2026-02-18T16:08:59Z","display_at":"2026-02-18T16:08:59Z","incident_id":"01KHRP7VT40H6NKRCQ78J1F45Y","status":"monitoring","updated_at":"2026-02-18T16:08:59Z"},{"id":"01KHRP7VT40CXTW6E9VYAM69RE","body":"We're currently investigating an issue with our service. We'll have an update soon.","created_at":"2026-02-18T15:35:00Z","display_at":"2026-02-18T15:35:00Z","incident_id":"01KHRP7VT40H6NKRCQ78J1F45Y","status":"investigating","updated_at":"2026-02-18T15:35:00Z"}]},{"id":"01KHR40QJV8EQCB5XDC7Q73GZ6","name":"Subscription workflows are delayed for some customers","status":"resolved","created_at":"2026-02-18T10:16:32Z","updated_at":"2026-03-11T15:27:58Z","resolved_at":"2026-02-18T11:02:13Z","impact":"minor","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01KHR6MBWRMKANK8N3S90JCBPJ","body":"This incident has now been resolved and the service is now fully operational.","created_at":"2026-02-18T11:02:13Z","display_at":"2026-02-18T11:02:13Z","incident_id":"01KHR40QJV8EQCB5XDC7Q73GZ6","status":"resolved","updated_at":"2026-02-18T11:02:13Z"},{"id":"01KHR4X314PCJQ9EQM43NWF7PH","body":"Our service has caught up on the backlog of subscription workflow executions.","created_at":"2026-02-18T10:32:01Z","display_at":"2026-02-18T10:32:01Z","incident_id":"01KHR40QJV8EQCB5XDC7Q73GZ6","status":"monitoring","updated_at":"2026-02-18T10:32:01Z"},{"id":"01KHR40QJV0WKRSYDBNQW12QAG","body":"We're currently investigating an issue with subscriptions in our service. ","created_at":"2026-02-18T10:16:32Z","display_at":"2026-02-18T10:16:32Z","incident_id":"01KHR40QJV8EQCB5XDC7Q73GZ6","status":"investigating","updated_at":"2026-02-18T10:16:32Z"}]},{"id":"01KH2GEYRSDDBTNR9NX5XCF4CP","name":"Delayed workflow run logs","status":"resolved","created_at":"2026-02-10T00:50:44Z","updated_at":"2026-03-11T15:27:58Z","resolved_at":"2026-02-10T01:20:08Z","impact":"minor","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01KH2J4T3AGDHTZ6FM9QAP8SQ4","body":"This incident has now been resolved and the service is now fully operational.","created_at":"2026-02-10T01:20:08Z","display_at":"2026-02-10T01:20:08Z","incident_id":"01KH2GEYRSDDBTNR9NX5XCF4CP","status":"resolved","updated_at":"2026-02-10T01:20:08Z"},{"id":"01KH2HPNZAKHQYVM9374T2W04X","body":"Workflow run logs are no longer delayed. We are monitoring closely before closing this out.","created_at":"2026-02-10T01:12:25Z","display_at":"2026-02-10T01:12:25Z","incident_id":"01KH2GEYRSDDBTNR9NX5XCF4CP","status":"monitoring","updated_at":"2026-02-10T01:12:25Z"},{"id":"01KH2HEGXNZ3R2E50XSWK7QH9T","body":"We’ve shipped a fix to improve throughput for our consumer that processes workflow run logs and are beginning to see the consumer catch up on its backlog. We’re continuing to monitor closely.","created_at":"2026-02-10T01:07:58Z","display_at":"2026-02-10T01:07:58Z","incident_id":"01KH2GEYRSDDBTNR9NX5XCF4CP","status":"identified","updated_at":"2026-02-10T01:07:58Z"},{"id":"01KH2GEYRSCR0165ZFAZS5EEMJ","body":"We're currently investigating an issue with delayed workflow run logs. Workflow execution and message delivery are unaffected, but our log queues are currently behind.","created_at":"2026-02-10T00:50:44Z","display_at":"2026-02-10T00:50:44Z","incident_id":"01KH2GEYRSDDBTNR9NX5XCF4CP","status":"investigating","updated_at":"2026-02-10T00:50:44Z"}]},{"id":"01KGQE1F55K0T9C5TBF700G8N0","name":"Issues loading Knock Dashboard","status":"resolved","created_at":"2026-02-05T17:36:46Z","updated_at":"2026-03-11T15:27:58Z","resolved_at":"2026-02-05T17:53:26Z","impact":"critical","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01KGQEZZY0SBD7N7NRTF7QXKZ3","body":"This incident has now been resolved and the service is now fully operational.","created_at":"2026-02-05T17:53:26Z","display_at":"2026-02-05T17:53:26Z","incident_id":"01KGQE1F55K0T9C5TBF700G8N0","status":"resolved","updated_at":"2026-02-05T17:53:26Z"},{"id":"01KGQE8WHAFFJ2WQVVQFV6XK37","body":"We have shipped a fix and are seeing resolution. We are monitoring for any regression.","created_at":"2026-02-05T17:40:49Z","display_at":"2026-02-05T17:40:49Z","incident_id":"01KGQE1F55K0T9C5TBF700G8N0","status":"monitoring","updated_at":"2026-02-05T17:40:49Z"},{"id":"01KGQE1F55W3H8BZDBSEKGT89Y","body":"We're investigating reports of issues loading the Knock Dashboard. Notification delivery is not impacted at this time.","created_at":"2026-02-05T17:36:46Z","display_at":"2026-02-05T17:36:46Z","incident_id":"01KGQE1F55K0T9C5TBF700G8N0","status":"investigating","updated_at":"2026-02-05T17:36:46Z"}]},{"id":"01KEF502R0S71BZ2A33DHRX1VV","name":"Delivery and integration source action logs are delayed","status":"resolved","created_at":"2026-01-08T15:53:24Z","updated_at":"2026-03-11T15:27:57Z","resolved_at":"2026-01-08T18:08:04Z","impact":"minor","page_id":"01JAAV6QR99VX06ZG901RCKBZF","incident_updates":[{"id":"01KEFCPNCVQG685CCGHYYTT66J","body":"This incident has been resolved.","created_at":"2026-01-08T18:08:04Z","display_at":"2026-01-08T18:08:04Z","incident_id":"01KEF502R0S71BZ2A33DHRX1VV","status":"resolved","updated_at":"2026-01-08T18:08:04Z"},{"id":"01KEFAGQ62TCMHM0PC671AQ6BA","body":"We have deployed a fix and we are seeing full recovery of delayed log generation. We will continue to monitor closely before closing out this incident.","created_at":"2026-01-08T17:29:52Z","display_at":"2026-01-08T17:29:52Z","incident_id":"01KEF502R0S71BZ2A33DHRX1VV","status":"monitoring","updated_at":"2026-01-08T17:29:52Z"},{"id":"01KEF7TKWM4BB13D3TQ557SPE6","body":"We have identified the issue contributing to the delay in some log generation and we are now working on a fix. ","created_at":"2026-01-08T16:42:51Z","display_at":"2026-01-08T16:42:51Z","incident_id":"01KEF502R0S71BZ2A33DHRX1VV","status":"identified","updated_at":"2026-01-08T16:42:51Z"},{"id":"01KEF502R0Q532QVMF5R3S2FTN","body":"We're investigating delays in generating message delivery and integration source event action logs. Notification delivery and workflow runs are not impacted.","created_at":"2026-01-08T15:53:24Z","display_at":"2026-01-08T15:53:24Z","incident_id":"01KEF502R0S71BZ2A33DHRX1VV","status":"investigating","updated_at":"2026-01-08T15:53:24Z"}]}]}