Resolved
This incident has now been resolved and the service is now fully operational.
Monitoring
A fix has been implemented, and we're currently monitoring the service.
Identified
We've identified the issue with the service and are actively working on a fix.
Investigating
New connections to in-app feeds and guides may be failing when connecting to api.knock.app. We are investigating and working on restoring service.
Normal API operations and notification delivery remain unaffected.