Increase in 5xx errors
Incident Report for Knock
The level of 5xx errors on the API has returned to normal and we're continuing to monitor the situation closely
Posted Mar 13, 2023 - 18:48 UTC
We're monitoring the status of the API after our patch.
Posted Mar 13, 2023 - 15:59 UTC
We've identified the issue and we're releasing a patch shortly. Our 5xx errors are lower in our API cluster but we're working to get these to 0.
Posted Mar 13, 2023 - 15:13 UTC
We've managed to get the number of 5xx errors down on the API, and our response time has returned to normal levels, but we're still investigating why we're seeing a handful of errors.
Posted Mar 13, 2023 - 14:34 UTC
We're still investigating why we're seeing an increase in 5xx issues in some nodes in our API cluster. We'll have an update shortly.
Posted Mar 13, 2023 - 14:15 UTC
We're investigating an uptick in 5xx errors against our API
Posted Mar 13, 2023 - 13:49 UTC
This incident affected: Knock systems (API).