Major provider outage
Incident Report for Knock
The underlying incident has now been resolved and all systems are operational again. This incident was caused by an outage in AWS us-east-2 AZ-1 losing power, which resulted in some of our critical systems failing. We failed over to other AZs where we could, restoring operational capability.

As a result of this incident however you may see:

1. Missing API logs from your dashboard for the period of 16:59 - 17:30 UTC
2. Missing workflow run logs for the period of 16:59 - 17:30 UTC
Posted Jul 28, 2022 - 18:06 UTC
All services within Knock are operational again. Some downstream providers may still be impacted by the outage in AWS us-east-2.

We're continuing to monitor.
Posted Jul 28, 2022 - 17:45 UTC
There are ongoing issues with downstream providers, some notification deliverability may be impacted as a result.

Current Knock status:

- In-app feeds are operational
- Notification engine is processing normally
- Webhooks are processing normally
- Workflow run logs are delayed
- API logs are delayed
Posted Jul 28, 2022 - 17:35 UTC
Our current status is:

- In-app feeds are partially degraded
- Notifications are still being sent
- API logs are not currently being processed
- Workflow run logs are currently not being processed
- Webhooks are current not being processed
Posted Jul 28, 2022 - 17:21 UTC
We're having a major outage with our hosting provider. We're currently looking for ways to mitigate.
Posted Jul 28, 2022 - 17:08 UTC
This incident affected: Knock systems (Notification delivery, Dashboard, API).