Delayed message processing

Incident Report for Knock

Resolved

This incident has been resolved.

Posted May 26, 2022 - 23:02 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 26, 2022 - 19:48 UTC

Update

We have implemented a bypass on the affected component as we continue to investigate the root cause of this issue. All messages are currently processing in real-time with no delay, and there are no queued workflows to drain.

Posted May 26, 2022 - 19:47 UTC

Investigating

We've discovered that a subset of workflow triggers that were sent to Knock today from 2am UTC may have been delayed in being processed, leading to delayed notification generation.

Posted May 26, 2022 - 19:45 UTC

This incident affected: Knock systems (Notification delivery).