Increase in 5xx errors from the Knock API

Incident Report for Knock

Resolved

500s from the Knock API have stopped following our fix. We are marking this incident as resolved, but will continue to monitor performance throughout the day.

Posted Apr 06, 2023 - 13:47 UTC

Monitoring

We have observed a drop in 500s from the Knock API. We will continue to monitor closely for the next 15 minutes.

Posted Apr 06, 2023 - 13:32 UTC

Update

We've identified a potential cause of the increase in 500s from the Knock API. We have implemented a fix and continue to monitor the situation.

Posted Apr 06, 2023 - 13:18 UTC

Investigating

We're current investigating a small number of 500-level errors from the Knock API.

Posted Apr 06, 2023 - 12:55 UTC

This incident affected: Knock systems (API).