Dashboard data not loading

Incident Report for Knock

Resolved

This incident has been resolved.

Posted Dec 04, 2023 - 21:56 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 04, 2023 - 21:37 UTC

Identified

We've identified the source of the networking issue and are working to resolve it. Currently, some calls are in the dashboard to retrieve data will be failing. The API and workflows are executing as expected.

Posted Dec 04, 2023 - 21:33 UTC

Investigating

We are investigating an issue with data loading in the Knock dashboard.

Posted Dec 04, 2023 - 20:46 UTC

This incident affected: Knock systems (Dashboard).